There are several signals which allow to recognize if a Hotel is worth mentioning. Clearness and reachability are always an outstanding business card. A renowned Hotel always has to clearly indicate if services are either offered or included in the price: possible non-standard services such as swimming pool, SPA, Gym, Laundry room, Shuttle, Wireless Internet Access et cetera suggest a close attention towards the customer's own satisfaction, who becomes a host.
As well as the service offered, it would be good to indicate the position and the distance between the hotel and the heritage centers. Further attention should be given to the attractions tied to the region and its traditions, excursions opportunities and especially gastronomic specialties: food is always an asset.
People managing their own holidays on the internet usually prefer to book directly. However, the system must be safe, guaranteed and certified. This aspect shows a modern management attitude and reassures the customer. In case someone asks for availability directly to the hotel phone, a quick response will be really appreciated, as a staff efficiency’s sign and a particular care for the customer. Most people prefer a telephonic contact, in order to check out the reception: a warm welcome immediately conveys the attention and the care given to the customer.
There are many websites containing hotel reviews, and it’s always clever to take a look at them. Still, before choosing you’d better consider those resorts with extreme detail to hygiene and cleanliness: a nice and clean smell, soft and perfumed bed linen, besides a well-dressed, smiling, friendly and polite hotel staff. These assets cannot be described on websites or catalogues, but will undoubtedly seal your choice.
Patrizia Pontini works as a marketing consultant for the hotels company Bh Hotels
http://www.bh-hotels.com
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